Shipping are operated by us via UPS. We ship in about 2 to 4 business days for national shipping (Italy) and 5-7 business days for international.
Are operated via STRIPE or PAYPAL and you can gave back your product and ask for refound within 10 days in case of flaws. Our is artisanal product so please expect small imperfections.
FOR MADE TO ORDER UPCYCLED PRODUCTS:
Our upcycled products come from vintage garments we find. Since we don’t know what we’ll recycle next, every product is unique and CAN’T be exactly equal to the pictures. Therefore, we’ll reach you out by email to ensure you like the colors we’ve found.
30% NON REFUNDABLE
To be eligible for return, your item must not have been used and must be in the same condition as you received it. You should send it back in its original packaging. To complete the return, we ask to attach a receipt or proof of purchase.
All orders can be returned using any shipping service provider. The address to be sent to is: FLORANIA c/o SPAZIO BLOOM, Via dei Tulipani 19, 20146 Milano (MI) - Italia. Email: email@example.com
Once you have received and inspected the return, we will send you an email to inform you of your return. We will also inform you of approval or refusal of refund. If positive, the refund will be processed and a credit will be automatically applied to the credit card that you used at the time of purchase.
LATE OR MISSING REFOUNDS
If you have not yet received a refund, contact your credit card company, it may take some time before the refund is officially sent. Often there is some processing time before the refund is sent. If you have done all this and have not yet received the refund, contact us at
For all our EU customers exchanges are offered free of charge. We can replace items if they are defective, damaged or if the size you purchased is not suitable.
In any case, send us an e-mail to the firstname.lastname@example.org by adding your purchase code and "Return" in the subject of the email. We will inform you about the exchange possibilities and the procedure.
SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATIONS
When you purchase something from our store, as part of the buying and selling process, we collect personal information that you provide to us, such as your name, address, and email address.
When you browse our online store, we also automatically receive the Internet protocol (IP) address of your computer to provide us with information that helps us to know your browser and operating system.
SECTION 2 - CONSENT
How do we get your consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange a delivery or return a purchase, we imply that you consent to our collection and use of the same only for this specific reason.
When your data is required for marketing purposes, we will ask for your explicit consent and give you the opportunity to deny it.
How can I withdraw my consent?
If after opting for membership, you change your mind, you can withdraw your consent and deny us at any time to contact you, to continue to collect, use or disclose your information: just write us at email@example.com
SECTION 3 - DISCLOSURE
We may disclose your personal information if we are legally obliged to do so or if our Terms of Service are violated in any way.
SECTION 4 - PAYMENT PROVIDERS
Our payments are provided by STRIPE or PAYPAL. For information on the privacy practices of these sites, please visit https://stripe.com/ or https://www.paypal.com/.In general, the third-party providers we use will only collect, use and disclose your information to the extent necessary to enable them to perform the services they provide to us.
These third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in relation to the information we are required to provide them with for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so that you can understand how your personal data will be processed by these providers.
In particular, remember that some providers may be located or have facilities that are in a jurisdiction other than yours or ours. Therefore, if you decide to proceed with a transaction involving third-party services, your information may become subject to the laws of the jurisdiction or jurisdictions in which that service provider or its facilities are located.
For example, if you are in Canada and your transaction is processed by a payment gateway located in the United States, Your personal data used to complete the transaction may be subject to disclosure under US law, including the Patriot Act.
When you click on the links in our store, they can direct you outside of our site. We are not responsible for the privacy practices of other sites and we invite you to read their privacy statements.
SECTION 5 - SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to ensure that it is not lost, misused, accessed, disclosed, altered or destroyed in an inappropriate manner.
If you provide us with your credit card information, the information is encrypted using secure Paypal or Stripe https://stripe.com/ or https://www.paypal.com/ technology.
SECTION 6 - AGE OF CONSENT
By using this site, the user declares to be at least of age in his state or province of residence, and has given us his consent to allow the use of this site to any dependent minors.
If our store is acquired or merged with another company, your information can be transferred to new owners so that we can continue to sell you our products.
QUESTIONS AND CONTACT INFORMATION
If you wish to: read, correct, modify or delete any personal information we have about you, or if you wish to register a complaint, or simply wish to receive more information, please contact our Privacy Compliance Officer at firstname.lastname@example.org
Florania is traced on SUSTAINABLE BRAND PLATFORM, partner of the United Nations. Visit our sustainability profile on https://sustainable.ideebrandplatform.com/brand/128/Florania.html